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Job Family: Account Management
Experience Level: Student
Location: Düsseldorf
Language: English

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Working Student – Regional Key Accounts – Japanese Speaker

About Us

trivago, a German travel tech company, is building an accommodation search platform to help millions of travelers find their ideal stay for a great value. We save our users time and empower them to get more out of travel by comparing accommodation from leading booking sites. Travelers come to trivago because they know they can rely on our metasearch platform to provide the best deals and deliver search results they love. To accomplish this, we work with a team of international talents eager to develop, take ownership for driving progress, and make a real difference. 

The Role

At trivago we are in a unique position to shape the future of travel – the traveler's mindset has changed and we’re using this opportunity to improve our product, to adapt to these changes and disrupt our internal processes as we go. 
 
To help us achieve this, we’re looking for a student with a proactive attitude and structured work approach to support our Regional Key Account Management team by providing first level support to online travel agencies and hotel chains alike. 

How you’ll make an impact:

  • Handle advertiser requests and resolve basic tasks in a timely and professional manner to maintain our advertiser satisfaction. 
  • Resolve content, inventory, or other advertiser problems and perform the needed corrections and adjustments to our product. 
  • Collaborate with the relevant teams and stakeholders to resolve requests efficiently. 
  • Maintain documentation of advertiser inquiries and issue resolution for future reference using Salesforce. 
  • Translate advertiser specific communication and relevant sales material/pitch decks from English to Japanese language.
  • Support advertiser and market performance analysis and monitoring.

 

What we’re looking for:

  • A high degree of motivation with a can-do attitude and service-oriented mindset.
  • Ability to work both independently and in a team.
  • A student who is enrolled at a university in the Düsseldorf area and who is available to work 20h/week.
  • Very good written and oral communication skills to talk to our internal stakeholders and advertisers.
  • Good knowledge of Microsoft Office (Excel, Powerpoint)
  • Fluency in English (our company language) and Japanese

What makes you stand out:

  • Knowledge of any other language besides English and Japanese.
  • Previous experience in customer service or comparable positions.

Don’t let these nice-to-haves stop you from applying for the job! As long as you have relevant experience and the right attitude, we’d love to hear from you.

What you can expect from life at trivago:

Equal opportunity: An all-inclusive workplace, because we know representing the diversity of our customers in our talent force enables us to create a more meaningful product. 
International workforce: Collaborate with talents from 80+ nations bringing different perspectives, backgrounds, and expertise together to ensure a truly global focus.
Relocation: In-house relocation support, reimbursement to cover flight and moving expenses, support with work permit and visa questions, and free German language classes. 
Integration: Begin your journey with a structured and fun onboarding approach designed to help you network with other new colleagues and learn about the company.
Ownership: We promote fast decision-making and give you the opportunity to think and act like a business owner
Growth: Your development is our priority so you’ll get constant challenges, feedback on your work, and online & on-site trainings.
Wellbeing: A modern working environment, complimentary sports classes, on-site gym, and access to Likeminded
Flexibility: No fixed working hours or amount of vacation days. Instead, we trust the outcome of your work.
Hybrid: A mix of in-person collaboration in our Düsseldorf campus and remote work. You can also spend up to 20 days per year working from abroad (EU and additional countries).

A note from our recruitment team:

We know that applying for a new job can be both exciting and intimidating, but don’t worry, we’ve got you. Our recruiting team will be on hand every step of the way, but if you have any questions or concerns before applying, feel free to reach out to us at joinus@trivago.com. You can also find out more about our hiring process here. We look forward to your application!

#LI-Hybrid

Our Stories

Find out more about life at trivago

Our Tech

We are home to over 500 tech specialists from all corners of the globe, who wake up every day to build a hotel search that is straightforward, simple-to-use and unbiased. 

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Location & Relocation

Our campus in Düsseldorf’s thriving and fast-developing Media Harbour serves as our headquarters and is home to our team of international talents from all over the world.

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Diversity & Inclusion

We’re committed to fostering an all-inclusive workplace, because we know representing the diversity of our users in our talent force enables us to create a more meaningful product.

Read more