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Job Family: Technology
Experience Level: Student
Location: Düsseldorf
Language: English

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Working Student – Service Desk Team

At trivago, we believe that finding the perfect hotel can be simpler and more convenient. Our leading metasearch engine is super fast and constantly optimized – enabling millions of travelers to easily search for hotels across several booking sites and find the best deals. Complemented by cutting-edge technology, real-time auction, and machine learning techniques, we use petabytes of data to create an exceptional user experience, delivering attractive hotel deals in one search. This experience is only made possible, thanks to our skilled talents united in our campus in Düsseldorf, Germany and working to shape the future of travel. 

Join us in making a difference

At the core of our mission to simplify hotel search and booking lies an experienced engineering team that drives innovation to take our metasearch engine to the next level. We’re looking for a Working Student for our Service Desk team to work with Incident Management & Site Reliability Engineers. In this role, you'll take responsibility for monitoring & resolving incident alerts. Are you a student enrolled with a technically-oriented background in computer science looking for a new challenge and an opportunity to further advance your career? We have a job for you, so apply today!

How you’ll make an impact: 

  • Continuously monitor our incident management dashboard
  • Monitor and proactively maintain the dashboard to prevent shortcomings
  • Proactively resolve and perform root cause analysis for incidents with different severity levels
  • Document your solutions, concepts, and approaches for future reference
  • Be involved in constantly improving our run books and response procedures

What you'll need to thrive:

  • Be a bachelor’s or master’s student studying computer science
  • High self-motivation and interest in programming languages, frameworks, and microservice architectures
  • Willingness to learn new things for automation, maintenance, and further development of our IT infrastructure
  • Be a team player who enjoys collaborating with different people as well as sharing knowledge
  • Willingness to work during nighttime on occasion
  • Fluent English language skills

Stand out with:

  • Experience with monitoring tools e.g. Grafana and Prometheus
  • Experience working with OpsGenie and Kubernetes
  • Knowledge in Devops and a good understanding of cloud technologies

Worried about missing a few requirements? Still apply, and express your motivation as you may just be the right candidate for this or other roles!

What you can look forward to:

  • Enjoy flexible working hours based on your school schedule and get 15 paid vacation days annually
  • Savor your meals with a daily budget of 6.90€ for our canteen, complemented by free snacks and drinks on campus
  • Stay fit and active using our free on-campus gym, complete with sports classes
  • Support your development through free access to personal and professional coaches, and psychologists on Likeminded
  • Enjoy monthly team events with a 30€ budget per talent
  • Join educational campus meetups with colleagues and externals, fostering valuable learning and networking experiences
  • Immerse yourself in legendary company events throughout the year
  • Access free online learning from platforms like LinkedIn
  • Prepare for the job market by actively working on impactful tasks and projects
  • Connect with a network of skilled professionals and experts to help you succeed in your career

Thank you for considering a career at trivago! Our commitment to fostering an inclusive and enriching environment for all talents is at the heart of what we do. We understand that embarking on a new job opportunity is a blend of excitement and curiosity. Should any questions arise before you apply, feel free to reach out to us at joinus@trivago.com. Join us in our mission to make a positive impact on global travel, we look forward to your application!

#LI-Hybrid

Job Family: Technology
Experience Level: Student
Location: Düsseldorf
Language: English

Apply

Share this job

Life at trivago 2023

Discover Düsseldorf’s hidden gems

Everything You Need To Know About Our Tech Recruitment Process | Life at trivago blog

Posted on 24 July 2022

Read more

Technical Decision-Making | trivago tech blog

Posted on 22 February 2023

Read more

Our Stories

Find out more about life at trivago

Our Tech

We are home to over 300 tech specialists from all corners of the globe, who wake up every day to build a hotel search that is straightforward, simple-to-use and unbiased.

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Location & Relocation

Our campus in Düsseldorf’s thriving and fast-developing Media Harbour serves as our headquarters and is home to our team of international talents from all over the world.

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Diversity & Inclusion

We’re committed to fostering an all-inclusive workplace, because we know representing the diversity of our users in our talent force enables us to create a more meaningful product.

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