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Job Family: Sales & Accounts
Experience Level: Junior
Location: Düsseldorf
Language: English, German

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Customer Success Sales Representative – German Market

At trivago, everyday is an opportunity to connect millions of travelers around the world with the best hotel deals. By comparing prices from multiple booking sites, we’re simplifying the way people find their perfect getaway, making their travel experiences even more enjoyable. Our global brand sits in the vibrant city of Düsseldorf, Germany, where innovation and creativity thrive. Together with our international team of highly skilled and ambitious talents, we’re shaping the future of travel – to make it simpler and better.

Join us in making a difference

As a crucial part of trivago’s success, our sales & account management team plays an important role in fostering solid relationships with our valued clients, ensuring their satisfaction and optimizing their experience. As a German-speaking Sales Agent in our Customer Success team, you will help us maintain and expand our hotelier portfolio by reaching your monthly targets and KPIs. By proactively onboarding, supporting, and educating our hotel clients, you will help them increase their revenue opportunities. Take your next career steps with us and apply today!

How you’ll make an impact: 

  • Acquire hoteliers (our customers) by raising awareness and selling our products (cold calling included)
  • Ability to thrive in a goal-oriented environment with monthly targets
  • Create new, and optimize existing processes to improve client success and help maximize profit potential
  • Identify and mitigate the risk of churn by solving client requests and complaints in a timely manner
  • Be an approachable and professional point of contact for our hoteliers
  • Win back and re-onboard churned hoteliers

What you'll need to thrive:

  • Native-level German proficiency with fluent English skills (our company language)
  • 1-2 years' experience in fast-paced environment in a sales function, including cold calling, preferably in the travel industry
  • Pleasant personality – you feel comfortable reaching out to our hoteliers proactively via phone
  • Proactivity – you take initiatives to make things better for your hoteliers
  • Excellent communication skills and the ability to effectively build rapport with new and existing hoteliers

Stand out with:

  • Previous experience in a call-center
  • Knowledge/ experience with CRM (specifically Salesforce)

Worried about missing a few requirements? Still apply, and express your motivation as you may just be the right candidate for this or other roles!

Recruiting process for this role:

  • Video application
  • Interview with Team 
  • Final Interview with Lead

What you can look forward to:

As you grow, so do we.

This is why at trivago, we prioritize your development, offer personalized coaching through Likeminded, and provide workshops, educational meetups, conferences, free online learning courses, and access to a fully-equipped campus library.

Moving to join us?

No problem. You can count on the visa support from our talent support team, a relocation package, interest-free newcomer loan, free language classes, regular team and company-wide events to build experiences together.

Life happens.

We offer self-determined vacation (with a minimum of 25 vacation days), flexible working hours, 2 WFH days weekly, the chance to work remotely for 20 days abroad, free access to the Heynanny platform for personalized nanny assistance, and an on-campus kids room.

Enjoy your office days.

Use your daily canteen budget to share lunch with colleagues in our canteen, help yourself to complimentary snacks and drinks in our kitchens, stay healthy with our on-site gym and sports classes, and enjoy the comfort of ergonomic desks and focused work areas.

 

 

 

 

Thank you for considering a career at trivago! Our commitment to fostering an inclusive and enriching environment for all talents is at the heart of what we do. We understand that embarking on a new job opportunity is a blend of excitement and curiosity. Should any questions arise before you apply, feel free to reach out to us at joinus@trivago.com. Join us in our mission to make a positive impact on global travel, we look forward to your application!

#LI-Hybrid

Job Family: Sales & Accounts
Experience Level: Junior
Location: Düsseldorf
Language: English, German

Apply

Share this job

Life at trivago 2023

Discover Düsseldorf’s hidden gems

Everything You Need To Know About Our Tech Recruitment Process | Life at trivago blog

Posted on 24 July 2022

Read more

Technical Decision-Making | trivago tech blog

Posted on 22 February 2023

Read more

Our Stories

Find out more about life at trivago

Our Tech

We are home to over 300 tech specialists from all corners of the globe, who wake up every day to build a hotel search that is straightforward, simple-to-use and unbiased.

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Location & Relocation

Our campus in Düsseldorf’s thriving and fast-developing Media Harbour serves as our headquarters and is home to our team of international talents from all over the world.

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Diversity & Inclusion

We’re committed to fostering an all-inclusive workplace, because we know representing the diversity of our users in our talent force enables us to create a more meaningful product.

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